Surveillance des salariés : trois décisions avant d'installer quoi que ce soit

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« On ne voit pas la productivité à distance, donc on va installer de la surveillance. » La phrase revient souvent, mais la pratique dit l'inverse : la surveillance ne fait pas monter la productivité. Elle fait monter le volume d'enregistrements.

Trois décisions conditionnent le projet :

  1. Une finalité unique : temps de travail, sécurité de l'information ou amélioration des processus.
  2. Un périmètre écrit : quels postes, quels services, quelles plages horaires, quel niveau de détail.
  3. Une durée de conservation : combien de temps, et ce qui efface réellement.

Les données se décident avec une seule question : la finalité peut-elle être atteinte sans cette donnée ? S'il existe une option moins intrusive, c'est celle-là qu'il faut retenir.

Un ordre de déploiement qui évite les conflits : commencer par le seul temps de travail, fixer d'abord qui peut consulter, ouvrir l'auto-consultation avant d'ajouter des fonctions, n'ajouter que ce qui s'explique, et revoir au bout de six mois avec le pouvoir de couper.

La version complète, avec la CNIL et le modèle de note d'information : surveillance des salariés et modèle de note.

Information générale, ne constitue pas un conseil juridique.

iMonitor EAM est l’édition sur site : le serveur et la base de données restent dans votre réseau, et chaque module s’active séparément.

iMonitor EAM (français)

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