O aviso de monitoramento funciona quando diz o que NÃO é registrado

A resistência ao monitoramento raramente vem do monitoramento em si, e sim de como o aviso é escrito. «A empresa poderá monitorar os sistemas quando necessário» não responde às três perguntas que as pessoas fazem: o que é visto, quem vê e por quanto tempo fica guardado.

Um aviso que funciona tem sete elementos: finalidade (uma só), escopo (computadores, setores, quantidade), dados registrados (concretos), dados não registrados, quem pode acessar (por função), prazo de retenção e o que apaga, e um ponto de contato.

O que mais muda a recepção é a lista do que não é registrado: o aviso deixa de ser advertência e passa a ser explicação. Erros comuns: «quando necessário», omitir as exclusões, limitar o acesso à «diretoria» e definir prazo sem dizer quem exclui.

Modelo pronto para adaptar: modelo de aviso de monitoramento.

Informação geral, não é orientação jurídica.

O iMonitor EAM é a edição local: servidor e banco de dados ficam na sua própria rede, e cada módulo é ligado separadamente.

iMonitor EAM (português)

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